Common question?
Let AI help.
AI chat gives visitors a helpful starting point for everyday questions about your business and services.
AI + REAL PEOPLE. 24 HOURS A DAY.
Smart answers.
Real people.
Always there.
AI handles the common questions. When your visitors want a real person, they simply ask to “transfer”. Our human team takes over and helps them get what they need—24 hours a day.
Your website. Our people. A warmer welcome.
THERE WHEN THEY NEED YOU
24/7
A human is only a “transfer” away.
From AI to a real person Human-led support
I’d like to speak to a person. Transfer, please.
Hi, I’m here to help. Tell me what you’re looking for.
A real human takes over the conversation.
Illustrative conversation
01 AI answers + human conversations02 Around-the-clock coverage03 Help at the moment it matters
A HUMAN TOUCH, WITHOUT THE EXTRA SHIFT
Be there for your visitors.
We’ll take the conversation.
Give visitors helpful AI answers to common questions, backed by real people who listen. Our outsourced service helps them explore your services, find answers, and take the next step.
Common question?
Need a person?
Just say “transfer”.
Visitors stay in control. They can ask the bot to “transfer” and a real human takes over to help them further.
Keep the door open.
Day and night.
Your visitors don’t all arrive during office hours. Our human-backed live chat service keeps the conversation available, 24 hours a day.
WHY DO IT ALL YOURSELF?
10 reasons to outsource
your live chat.
Give your visitors more support—and give your own team more room to focus. Here’s where outsourcing can make a difference.
Top-class chat agents
Give visitors a team focused on helpful conversations, rather than asking busy staff to fit live chat around their other work.
After-hours sales opportunities
Keep talking to potential customers in the evenings, overnight, and at weekends—when your own team may be offline.
Better customer service
Help visitors feel heard, find what they need, and move forward with a real person when a standard answer is not enough.
More time for your business
Let us handle website conversations while you focus on serving customers, running your business, and growing your team.
Less recruitment and training
Avoid building an entire chat team yourself. Outsourcing reduces the hiring, onboarding, and ongoing coaching you need to manage.
No night-shift rota to organise
Offer 24-hour support without arranging your own overnight shifts, weekend cover, and staff handovers.
AI speed with a human touch
Use AI for common questions, with a simple “transfer” to a person. Visitors can get human help without being stuck with a bot.
Fewer interruptions for your team
Let chat handle initial questions so your staff can stay focused, with less switching between their main work and visitor enquiries.
More value from your website traffic
Give the visitors you already attract a chance to ask questions and explore their options before they leave your website.
Less staffing overhead
Explore a service matched to your needs instead of taking on the full staffing commitment of running an in-house, 24-hour chat operation.
LET’S MAKE IT WORK FOR YOUR BUSINESS
Your business.
Your visitors.
Our human touch.
Start with a conversation about the support your visitors need.
Book a demo- 01
Tell us about your business
Share what you do, who visits your site, and where a helping hand would make a difference.
- 02
Explore your live chat service
Talk through your requirements and see how human-led conversations could fit your website.
- 03
Agree the right setup
We’ll discuss the scope and a quote with you, so you know what your service will cover before getting started.
SEE SOME OF OUR WORK
See the conversation
in action.
Visit these websites to explore examples of our work.
01Stay Ballitowww.stayballito.co.za↗02AI Monitorwww.ai-monitor.co.za↗03ChatMarshalwww.chatmarshal.com↗
Links open in a new tab.
LET’S TALK
More help for
your visitors.
Starts here.
Request a quote, arrange a demo, or ask us a question. Tell us what you have in mind.
support@chatmarshal.com ↗Live chat coverage: 24 hours a daySales enquiries and demos are arranged separately.